Table of Content
Response time will vary based on area and exact circumstances, but when I asked an existing Brinks customer, they cited the response time for alarms to be around 8-9 minutes. With most Brinks Home security systems, there are a couple of different ways to access the system. So we’ve touched on the packages, subscription plans, and physical devices. Let’s talk about where Brinks falls on the spectrum of home security. Overall, there are two types of systems—DIY options and traditional systems. In addition, the customer we interviewed had to replace both of their sensors once within 5 years.
The monitoring pros are there to walk you through any situation you might encounter, from fires and break-ins to floods and carbon monoxide leaks. Brinks offers professional monitoring for Nest Secure users. Professional monitoring covers the entire Nest Secure system, along with add-ons like the Nest Protect smoke alarm and the Nest thermostat. We like the ASAPer group chat feature (even though most of Brinks's tech doesn’t turn our heads). Found in the Brinks app, ASAPer creates a type of chat room for everyone on a customized list.
Moving from Personal Independence Payment to Adult Disability Payment
And I told them I was displeased and they immediately sent me a remote for my wife for no charge. Brinks Home Security has a variety of high-tech equipment that is available as part of specific security packages as well as individually. The Best Home Alarm Systems in the UK Find the right alarm system to protect your UK home. Self-installed systems like Brinks are easy to move from home to home, making themgreat for renters. Remove your system from your old home and install it again in your new place.
The customer support has always answered my questions. They've always been able to help me when I had questions. They've always been very concerned about confidentiality and making sure that they were dealing with the correct person who's acount it was.
Brinks Add-Ons and Upgrades
I didn’t experience any false alarms, which was nice. When the alarm does sound, you can expect a Brinks monitoring agent to get in touch within 30 seconds to assess the situation. Although the agents are friendly and professional, I’d really like to see Brinks add a free self-monitoring option like so many other top brands do. If you’re looking for self-monitoring, check out our guide to the best home security systems with no monthly fee. Whether or not the security system is "easy on you" is up for interpretation. If you're well-versed in current technology trends and appreciate the involvement of your smartphone and touchscreen devices for your home, you're in luck.
You can return your Brinks Home Security system within 30 days of purchase and receive a full refund. Samantha is an editor who covers all topics home-related including home improvement and repair. She edited home repair and design content at websites like The Spruce and HomeAdvisor. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. Professional installation comes included only with the Brinks Ultimate Package.
Pricing & Packages
The Brinks app is pretty user friends and makes it easy to control different aspects of your system directly from your smartphone. Packages start at $19 / mo if you’re okay with a 3-year contract or to avoid the contract altogether, you can opt for the $29 / mo package and pay month-to-month. Nest Secure is a nice option for people looking for a lower monthly cost or a contract-free system.
Brinks makes its systems easy to install yourself. All you have to do is unpack the box Brinks sends you, put the devices in the correct spots, plug them in and activate the system. If you have a more complex piece of technology you’d like to install, Brinks can put you in touch with a technician for professional installation. Another great aspect of Brinks Home Security is its easy DIY installation.
Brinks Home Security review: Fastest alarm response but no theft guarantee
If you live in an area that requires visual confirmation of an intruder before you can sound the alarm, you might be on the lookout for professional video monitoring. Unfortunately, Brinks Home does not offer this service at this time. A lot of recent Brinks Home reviews are positive, especially regarding the reps who help users install and troubleshoot their systems. But there are plenty of negative reviews in the mix too. This technology not only sends alerts to the monitoring center and your emergency contacts, it also quickly and automatically connects you with all of them through text or email. And it makes it easy for you to cancel false alarms as soon as possible .
When the battery was low I had to replace it, and it was somewhat complicated, at least to me, and they walked me through that, and spent a long time helping me on that particular issue. Every single time I call, they go out of their way to solve my problem. I like the prices and I like that I didn't have to pay off my camera - I could just buy them out right.
Unfortunately, Brinks does not offer a theft protection guarantee or pay any money toward your insurance claim deductible if you end up having to file one. This puts Brinks, a step behind other home security competitors. For example,ADT Home Securitywill pay your insurance deductible, up to $500, if a break-in occurs while your system is armed.
Brinks also offers a 30-day money-back guarantee so you’ll be able to give its home security system a try before locking into a contract. As always, make sure to read the fine print before agreeing to anything. The Brinks Home security system is a full-service, professionally monitored security package that comes with all the basics you’d need to get started. The company as a whole is vague and lacks transparency, which can make it hard to decide exactly what package is right for you. It also requires a 36-month contract and in this day and age, it’s just not necessary . Given the transparency and customer support issues, combined with the high price tag, we do not recommend the Brinks system.
They don’t care what problems you have all they care about is taking your money, even though you don’t want to use their services. Wouldn’t recommend this company to anyone unless you want to get taken advantage of and loose money that you could spend in your kids….. ZDNET's editorial team writes on behalf of you, our reader.
It was easy to set up and they covered everything that I needed. The only thing that I don't like is the control panel is so big I don't know where to put it. I thought the person who helped install the system was very patient, helpful and knowledgeable. It would be nice if they gave a follow up call after the fact to check if everything is okay and working properly or if I had any questions instead of me having chase them down.
They charged 800 dollars for installations without informing us, now they won’t even give a refund saying how its their “policy”. However, Vivint scored below Brinks when it comes to its overall customer service, at four out of five Power Circles instead of a perfect five out of five from J.D. Vivint outperforms Brinks when it comes to available contract options, but those contracts are longer -- by one or two more years. Consider Vivint if you are particularly interested in full home technology and want to have your system for as long as four or five years.
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